Frequently Asked Questions

  • Is payment required at the time of booking? - We require a credit/debit card in order to hold your reservation for No-Show protection. Payment will be processed upon checkout with the card on file, unless otherwise stated.

  • Cancellation policy? - We require 24 hour notice for any scheduling changes, including rescheduling or cancelling. The full service price will be charged if you cancel or reschedule any less than 24 hours. *A confirmation text/email will be sent a day prior to your reservation as a courtesy reminder*

  • Does the Tea House Spa offer single massage services for 1 person without soaking? - At this time, we no longer offer single massage services at this location. Please visit our new location’s Grand Opening at Thesantacruzspa.com for single massage sessions and organic facials.

  • Is there an age requirement to use the facility? - We have a strict policy requiring all of our guests to be over the age of 18 to use our facility.

  • What do I wear? - Upon check in, please arrive in comfortable clothing. Once you are designated into your private room, clothing is optional.

  • Should I bring anything? - We provide complimentary towels and tea service during your stay. We recommend bringing an extra water bottle to ensure you are hydrated.

  • Is Alcohol or Smoking permitted? - We strictly enforce a no smoking, vaping and no alcohol policy at The Tea House Spa. Those who violate this rule will be subjected a disturbance fee of $100 minimum.

  • Are all the rooms at the Tea House Spa private? - Each of our rooms are entirely private with a view of our historic botanical bamboo garden. Each private room includes magnificent views of our gardens which allow fresh air to constantly circulate in the room.

  • Can I use my phone/ laptop during my stay? - We ask those who need to make a phone call to step outside. Please keep in mind we have consistent massage sessions nearby each room, and it is crucial that the volume of our voices are kept as quiet as possible to allow maximum detoxification and relaxation. Wifi is unavailable at this time.

  • What type of massage is included in the Room 1 Experience / Gemini Package? - Our Certified Massage Therapist will have a 5 minute personalized intake with you before the session. Our CMT’s will overview areas of focus, areas to avoid, as well as pressure preference. * At this time, gender specific requests are not guaranteed *

  • What do I wear during my massage? - We ask that you undress to your level of comfort once the massage therapist leaves the room. You will be consistently covered with a sheet and a blanket at all times during your massage.

  • Is there a difference between Hot tub and Sauna room 2 and 3? - Our private rooms 2/3 are the exact same layout including; a full size jacuzzi, two person sauna, and a private shower with local Bonny Soon Farms body products. Hot tub rooms 2 and 3 each include a large view of our bamboo garden.

    *No sexual conduct Is permitted at the Tea House Spa and we will ask those responsible to leave immediately without a refund. Our staff is registered with the Police Department to ensure all protocols are being met with high standards. We rely on the respect of our patrons and staff to keep everyone safe at all times. ID will be required upon check in*